Returns Policy
Return and Refund Policy:
- All items are personalised or specifically made to order, so they cannot be returned or refunded unless they are faulty.
- This policy is common for personalised or customised items, as they are often difficult to resell.
- Efforts are made to ensure that the images of products on the website are as realistic as possible.
- Product details are provided to help customers decide if the item is suitable for them.
- Transparency in product representation is crucial for managing customer expectations.
- Customers have 48 hours from the date of purchase to cancel their order placed via the website.
- They need to email with their order number and may include reasons for cancellation.
- Refunds will be issued back to the original payment method.
- After 48 hours, cancellations may not be accommodated due to materials being ordered and work potentially already started on the order.